Supp Call Center Rep MNA, Central Staffing
About The Position
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. Must have insurance verification experience. Primary Location - MNA (Mischer Neuroscience Associates) located in Memorial City (Medical Plaza I at 902 Frostwood ste 225A) Great customer service expertise PAR will handle 60-70 calls per day (very high-volume calls, supporting 30 doctors Structured day within the call center to ensure calls are being handle in a timely manner. (Set breaks, set lunch, etc.) 4-6 weeks of training Monday-Friday, 8 hr days
Requirements
- Two (2) years of experience in a hospital or customer service setting
- Ability to multi-task
- Proficient typing/keyboarding skills
- Must have insurance verification experience.
Responsibilities
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Monitors, reviews and resolves patient account issues on assigned reports.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
