The incumbent works for the Central Virginia VA Health Care System in Richmond, Virginia, as a direct report to the Social Work Service, and is assigned to the Patient Aligned Care Teams (PACT) under Primary Care. Responsible for the professional and administrative management of social work services in Primary Care and other programs, to include, but not limited to: Primary Care clinics, the Emergency Department, Medical Companion services, PACT Specialty Clinics, COMPACT ACT Care Coordination, Dialysis, and Transplant. Serves as the backup for the Social Work Service Chief, Inpatient Acute Medicine Social Work Supervisor, Geriatrics & Extended Care Social Work Supervisor, Healthcare for Homeless Veterans Social Work Supervisor, Polytrauma Social Work Supervisor, and the Caregiver Support Social Work Supervisor in their absences. Will also provide direct clinical services. Assists in planning, establishing, and implementing policies and procedures, developing individual or group goals and objectives as well as monitoring, operating, evaluating, coordinating, and overseeing the social work staff of the assigned programs. Will assure the social workers whom he/she supervises are aware of and adhere to all current directives of VHA, State licensure standards, and VA-OIG expectations. Supervises staff in many areas of the health care system, thus the incumbent must be familiar with The Joint Commission's Standards, Hospital Standards, Nursing Home Standards, and Home Care Standards. Will conduct ongoing intensive reviews and appraisals to ensure the accomplishment of objectives and adherence to standards set by governing bodies. Will participate in program evaluation, quality assurance, and customer satisfaction activities and develop performance improvement plans to improve measures and outcomes. Performs other directly related duties as assigned.