SUPERVISORY SALES ASSOCIATE

Navy Exchange Service Command • Patuxent River, MD

132d • $18

About The Position

As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Requirements

• Moderate level of knowledge of products/merchandise.
• 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Ability to defuse escalated exchanges and create win/win situation.

Nice To Haves

• Experience in a supervisory role.
• Knowledge of retail sales strategies.

Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation.
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
• Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example.
• Responsible for providing coaching and feedback timely and professionally.
• Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance.
• May open/close locations.

Benefits

• Competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Federal Healthcare benefits.
• Dental, Vision, 401(k) & Pension Plan.
• Accrual of paid time off at DAY ONE.
• Tuition reimbursement program.
• Continuity Programs for Military Spouses.
• Public Student Loan Forgiveness eligible after qualifying years of service.
• Tax Free shopping, worldwide, at any Navy Exchange location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed