Supervisory Customer Experience Associate - Softlines

The USA Exchange • Fort Meade, MD

283d • $18 - $25

About The Position

Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Requirements

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Ensures a high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
• Keeps customer needs foremost and creates a welcoming environment, actively engages, and builds trust relationships with customers to deliver a personalized shopping experience.
• Leads associates utilizing effective communication skills.
• Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
• Ensures associates have product knowledge and sales skills to serve customers in assigned areas.
• Trains/coaches associates on merchandise presentation standards including arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise, signing, sizing, clearance, and cleanliness of the area.
• Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses.
• Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
• Communicates performance expectations and maintains employee communication folders including communication record, time and attendance record, job description, and checklist.
• Provides effective feedback on performance to established standards and recommends development opportunities.
• May operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.
• May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
• Performs other duties as assigned.

Benefits

• Full benefits
• Must have open availability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED