Supervisor

About the position

Assist management in the coordination of operations to achieve AMC's goals. Model and communicate expectations to all associates in a professional and safe work environment.

Responsibilities

• Coordinate and coach theatre crew to perform the 'essential functions' of their positions.
• Reinforce 'Wardrobe 101' policy with theatre crew.
• Observe theatre crew performance and provide feedback to management for discipline and performance evaluations.
• Optimize theatre crew placement on a round-by-round basis.
• Lead teams and consistently achieve results through resources.
• Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols.
• Perform daily operational and administrative duties as assigned.
• Oversee opening and closing procedures outside of operating hours (minus vault management).
• May begin opening procedures and/or finalize closing procedures.
• Provide access to vendors for repairs and deliveries outside of operating hours.
• Assist management with floor operations.
• Assign registers / distribute banks (box, concession, guest service, and arcade).
• Supply change, as needed.
• Maintain and reconcile floor safes.
• Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.
• Prepare deposits and banks.
• Accurately complete appropriate cash handling forms; maintain and balance cash handling fund.
• Perform daily opening, closing, operational, and administrative duties.
• Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.
• Participate in the daily inventory processes.
• Open tickets for system support issues and follow-up for resolution.
• Resolve guest questions, concerns, and issues.
• Research guest issues related to AMC Stubs and credit card refund authorizations.
• Distribute and reconcile passes.
• Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC's Business Practice Standards and ensure compliance with company programs.
• Ability to work and meet deadlines with minimal supervision.
• Perform other duties as directed by management.

Requirements

• Six months of supervisory or commensurate leadership experience.
• One-year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Working knowledge of all theatre crew functions.
• Strong communication skills.
• Proficiency in MS Suite.
• Demonstrated ability to listen, communicate, and work effectively with guests, associates, and supervisors in a fast paced environment.
• Demonstrated ability to lead teams and consistently achieve results through resources.

Benefits

• Medical/dental/vision coverage
• 401(k) match
• Free popcorn daily
• Half off eats and drinks at the theatre
• Free movies