Supervisor - KU Residential Dining

UNIVERSITY OF KANSAS MEMORIAL•Lawrence, KS

25d•$19•Onsite

About The Position

We’re looking for a Supervisor who is passionate about hospitality, teamwork, and operational excellence. This role plays a critical part in overseeing daily operations at a KU Dining facility and ensuring a high-quality experience for guests and staff alike. You’ll thrive here if you’re dependable, solution-oriented, and confident leading teams in a fast-paced food service environment.

Requirements

High school diploma or GED equivalent.
Previous experience in a fast-paced, high-volume food service environment.
Proven supervisory experience managing and training a diverse team.
Prior customer service experience.
Ability to obtain SERV Safe certification within six months of hire.
Knowledge of or ability to learn Kansas sanitation requirements.
Strong written and verbal communication skills.
Ability to lift up to 40 pounds and perform tasks involving walking, standing, stooping, and bending.
Flexibility to work varying schedules, including opening and closing shifts.

Nice To Haves

Is confident leading teams and maintaining high operational standards.
Brings a guest-first mindset and strong problem-solving skills.
Is organized, dependable, and adaptable in a dynamic environment.
Demonstrates accountability and professionalism in all interactions.

Responsibilities

Oversee daily operations including food service, production, sanitation, and inventory control.
Open and close the facility and assume management responsibilities in the absence of the Manager.
Enforce KU Dining policies and ensure consistent operational standards.
Supervise full-time and part-time employees, including training, scheduling, and daily oversight.
Uphold company policies and maintain accurate records of performance and attendance.
Provide regular feedback, coaching, and support to staff members.
Address and resolve staff conflicts to maintain a positive work environment.
Handle difficult or emotional customer situations with professionalism and empathy.
Solicit, assess, and apply customer feedback to improve service and food quality.
Communicate guest comments, staff concerns, equipment needs, and emerging issues to leadership.
Ensure food is prepared and presented in an appealing manner and service areas are well maintained.
Maintain clean and sanitary food court, dining, production, and storage areas.
Ensure signage and menu materials are current and accurate.
Adhere to KU Dining and SERV Safe standards for food preparation, cooking, holding temperatures, and sanitation.
Coordinate with leadership to resolve product or service quality issues and provide improvement suggestions.
Assist with planning food production, staffing, merchandising, sanitation, and menu execution.
Support inventory counts, control procedures, and accurate recordkeeping.