Supervisor - 12 Moons Asian Bistro

Snoqualmie Casino & Hotel • Snoqualmie, WA

20d • $58,656 - $64,522

About The Position

The Supervisor will provide leadership and direction to 12 Moon’s Team. Support and communicate clearly and effectively with team members, assist and support the 12 Moon’s Manager, Food & Beverage Director, and Guest(s).

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
• Two (2) years of supervisory experience in a high-volume restaurant, within the last 12 months of applying; Or internally, two (2) years of Food Service in an equivalent food outlet.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.

Nice To Haves

• Fluency in English.
• A second language such as: Chinese (Cantonese & Mandarin), Japanese, Korean, or Vietnamese will be an added advantage.

Responsibilities

• Know, communicate, and follow through on policies and procedures.
• Coach and mentor the team in providing superior guest service.
• Open and close the restaurant.
• Responsible for ensuring that the dining room and equipment present an organized and clean atmosphere to our guests.
• Address and answer guest questions, complaints, or concerns in a timely and professional manner as defined by the departmental policies.
• Provide direct supervision and mentoring to all Team Members, including positive and constructive counseling on a fair, consistent, and impartial basis.
• Hold daily pre-shift line-ups and other regularly scheduled meetings.
• Communicate with Team Members and management by actively using verbal and written communication; i.e. memos, bulletin boards, etc.
• Communicate with kitchen management and staff.
• Ensure proper cashier and manager transactions through the POS System.
• Responsible for accurate cash handling and procedures.
• Complete all required reports in a precise and timely fashion.
• Follow departmental policies regarding alcohol as prescribed through training.
• Monitor, track, and report to the manager all incidents.
• Assist with expediting, front desk, and food running duties as needed.
• Table touches daily.
• Other duties and responsibilities as assigned.

Benefits

• Competitive Pay: Starting salary range of $58,656 - $64,521.60/yr (depending on experience), with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80/yr over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED