Supervisor - ATL Hartsfield-Jackson Atlanta Airport - Full-time

Smarte Carte

9d•$20 - $25•Onsite

About The Position

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

Requirements

Motivating, developing, and directing employees, identifying the best employees for the job
Managing one's own time and the time of others
Technologically adept and receptive to learn computer-based reporting tools
Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity
Ability to stay poised and professional in high pressure situations
Capable of focusing on the “Big Picture” rather than immediate short-term effects
Ability to apply the appropriate level of workplace flexibility
Receptive to criticism and feedback from your team in order to improve the operation
High degree of integrity and self-discipline
Ability to effectively analyze data and problem solve situations based on available information
Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Strong interpersonal & communication skills
Running, maneuvering, navigating, or driving vehicles or mechanized equipment
Computer and Smart Phone proficient
Excellent customer service
Effective verbal and written communication skills
Ability to get Airport Badge is required
Drivers License is required
Lift 40lbs
Push/pull 75lbs
Walk & stand for duration of shift

Nice To Haves

Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred

Responsibilities

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Maintain a safe working environment by monitoring safety procedures and equipment.
Perform the same Cart Associate work duties as those supervised, including but not limited to:
collect and transport carts to ensure carts are available for customer use;
provide customer service to airport passengers;
light cleaning of carts and rental equipment;
Collaborate with workers and managers to solve work-related problems.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Explain regulations, policies, or procedures
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
Assist with collections, counting/recording money, documenting meter readings
Assess training needs of staff and arrange for or provide appropriate instruction
Other duties as assigned