Supervisor

Flagship Facility Services•San Francisco, CA

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 68,640.0068,640.00 Job Summary The role of the Janitorial Supervisor is to assist in the management and supervision of the daily operations of the custodial staff; and to perform the duties of custodians in their absence. The Janitorial Supervisor will assure efficient operations meet the needs of Flagship clients. This position has a significant amount of contact with people, requiring public and human relations skills, flexibility of nature and effective oral and written communication skills. This position requires the use of independent judgment to deal with a variety of unanticipated problems and concerns. The Janitorial Supervisor works under the direction of the Operations Manager. Must have experience overseeing multiple buildings" Job Description Essential Functions Supervise employees and help delegate operations schedule to ensure proper work area coverage. Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc. Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations. Ensure employees comply with company standards related to clocking in and out at the start, lunch periods and end of shift. Manage all employee clocking activity, to include daily evaluation of employee clocking performance, correction of poor clocking habits including disciplinary action up to and including suspension of employees. Monitor Kronos reports to ensure employee compliance to clocking standards and to manage employee time to prevent overtime when possible. Report any issues, concerns or discrepancies to Operations Manager/Operations Coordinator. Addresses customer concerns and inquiries and reports any new or changing job/work orders. Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs. Ensures appropriate chemical labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards. On the job training for staff/employees to job-specific tasks. Participates in company and customer training ensuring effective communication and distribution of information to managers, supervisors, customers and employees. Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed. Assists with administrative tasks involving custodial personnel and facilities as directed by the Operations Manager. Assists as needed with the scheduling of custodial personnel. Coordinates, assigns and inspects the work of assigned custodial staff, including regular review and revisions of custodial task assignment sheets. Provides guidance and training as needed. Submits end of shift reports to the Operations Manager. Coordinates regular and substitute custodial staff coverage. Develops and implements custodial cleaning procedures, routines and training as necessary. Assesses efficiency of cleaning procedures and institutes new or revised procedures to increase efficiency, effectiveness, safety, and best customer service practices. Appropriately maintains and secures confidential records and inquiries. Performs special projects as assigned by the Operations Manager. Complies with applicable Flagship, state, local and federal laws, rules and regulations. Coordinates and arranges for equipment repairs as necessary for all powered and non-powered janitorial equipment. Resolves guest complaints while ensuring management are kept informed while also attending staff meetings to discuss customer complaints. Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals in collaboration with the GM. Performs routine safety checks and preventative maintenance of this equipment. Complete weekly and monthly safety training for all employees, ensure employees understand all training and have signed off on the completion of the training. Ensure all employees have the appropriate PPE (Personal Protective Equipment), and that employees are utilizing the correct PPE in the performance of duties. Supervises inventory of custodial supply products and notifies Operations Manager of any needed supplies. Performs the duties of the custodians in their absence. Professionally represents Flagship and Flagship clients in interactions with client, facility guests, passengers and employees. Responds to emergency calls for fire, security and vandalism at all facilities. Models and enforces the established Flagship policies, regulations and protocols. Attends work regularly. Occasionally perform work beyond a standard 40-hour work week when workload requires. Other duties may be assigned as needed.

Requirements

Knowledge of proper use of equipment, materials and supplies used in maintenance work
Must have excellent internal and external customer service skills
Professional appearance and demeanor
Ability to lead others and motivate people
Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar
Excellent written and verbal communication skills
Floor and carpet care experience
Must be punctual.
High School Diploma or GED equivalent preferred.
4+ years of experience in janitorial supervisory experience; multi-building experience
Authorized to work in the U.S.

Responsibilities

Supervise employees and help delegate operations schedule to ensure proper work area coverage.
Evaluates performance of personnel and inspects assigned areas to ensure proper work performance.
Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
Ensure employees comply with company standards related to clocking in and out at the start, lunch periods and end of shift.
Manage all employee clocking activity, to include daily evaluation of employee clocking performance, correction of poor clocking habits including disciplinary action up to and including suspension of employees.
Monitor Kronos reports to ensure employee compliance to clocking standards and to manage employee time to prevent overtime when possible.
Report any issues, concerns or discrepancies to Operations Manager/Operations Coordinator.
Addresses customer concerns and inquiries and reports any new or changing job/work orders.
Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs.
Ensures appropriate chemical labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards.
On the job training for staff/employees to job-specific tasks.
Participates in company and customer training ensuring effective communication and distribution of information to managers, supervisors, customers and employees.
Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.
Assists with administrative tasks involving custodial personnel and facilities as directed by the Operations Manager.
Assists as needed with the scheduling of custodial personnel.
Coordinates, assigns and inspects the work of assigned custodial staff, including regular review and revisions of custodial task assignment sheets.
Provides guidance and training as needed.
Submits end of shift reports to the Operations Manager.
Coordinates regular and substitute custodial staff coverage.
Develops and implements custodial cleaning procedures, routines and training as necessary.
Assesses efficiency of cleaning procedures and institutes new or revised procedures to increase efficiency, effectiveness, safety, and best customer service practices.
Appropriately maintains and secures confidential records and inquiries.
Performs special projects as assigned by the Operations Manager.
Complies with applicable Flagship, state, local and federal laws, rules and regulations.
Coordinates and arranges for equipment repairs as necessary for all powered and non-powered janitorial equipment.
Resolves guest complaints while ensuring management are kept informed while also attending staff meetings to discuss customer complaints.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals in collaboration with the GM.
Performs routine safety checks and preventative maintenance of this equipment.
Complete weekly and monthly safety training for all employees, ensure employees understand all training and have signed off on the completion of the training.
Ensure all employees have the appropriate PPE (Personal Protective Equipment), and that employees are utilizing the correct PPE in the performance of duties.
Supervises inventory of custodial supply products and notifies Operations Manager of any needed supplies.
Performs the duties of the custodians in their absence.
Professionally represents Flagship and Flagship clients in interactions with client, facility guests, passengers and employees.
Responds to emergency calls for fire, security and vandalism at all facilities.
Models and enforces the established Flagship policies, regulations and protocols.
Attends work regularly.
Occasionally perform work beyond a standard 40-hour work week when workload requires.
Other duties may be assigned as needed.