Supervisor
Telemedik
•Onsite
About The Position
We are seeking committed professionals to join our team as a Contact Center Supervisor, leading customer service teams and ensuring high standards of quality and performance. Added Value: Opportunities to support customers in Puerto Rico and the United States, expanding your experience in a dynamic and international environment.
Requirements
- Bachelor’s degree in related fields (Communications, Science, Business Administration, or related fields).
- 1+ year of supervisory experience.
- 2+ years of customer service experience.
- Fully bilingual (English/Spanish), required.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
- Availability to supervise operations across different shifts (7:00 a.m. to 7:00 p.m.), including weekends and holidays.
Responsibilities
- Supervise daily contact center operations ensuring compliance with established processes.
- Monitor team metrics, service quality, and performance levels.
- Lead escalation management, providing guidance and ongoing coaching to ensure high team performance.
- Lead employee development, training, and performance evaluation initiatives.
- Support administrative processes, reporting, and continuous improvement efforts.
Benefits
- Specialized training
- 24/7 telemedicine services
- Wellness programs
- Medical, life, and retirement plans
- Paid time off
- Professional growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
