the D Hotel - Housekeeping - Supervisor

Recruiting Team•Las Vegas, NV

About The Position

Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the hotel guest room areas, as directed. Also attends to Guest needs and resolve Guest problems. Works to ensure maximum Guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Have basic math skills and be computer literate
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Must have basic knowledge of Microsoft Office, Outlook and Internet
Must have 2 years of Housekeeping supervisor experience
Must be able to work any day of the week and any shift to include weekends and holidays
Must be able to establish and maintain effective working relationship with Team Members and Guests
Must be at least 21 years of age
High school graduate or GED equivalent required
Minimum 2 years of housekeeping supervisory experience, preferably at a hotel/resort of similar size

Responsibilities

Responsible for practicing, supporting and promoting the Company Service Standards at all times
Ability to communicate with a diverse and demanding clientele across multiple operational departments
Answers Guest questions in a manner that reflects an understanding of the department and property in general
Checking rooms and common areas, including stairways and hall areas, for cleanliness
Training Housekeeping Associates on cleaning and maintenance tasks
Schedule shifts and arrange for replacements in case of absences
Responds to customer complaints and accommodating special requests
Monitor and replenish cleaning products stock
Ensure compliance with safety and sanitation policies in all areas
Observe and report unusual or suspicious behavior