Supervisor

Hertz•Edinburgh, IN

38d

About The Position

As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels. The role: Taking the wheel at Hertz CUSTOMER SERVICE • Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries. SELLING • Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities. CONTROL & AUDIT • Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training. FINANCIAL ACUMEN • Understands and contributes to the location P&L, in line with team management, to maximize profitability. TEAM MANAGEMENT • Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture. FLEET & RESOURCE PLANNING • Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location. PROBLEM SOLVING • Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.

Requirements

Previous customer service and sales experience essential
Full UK or EU Driving License

Nice To Haves

Operational experience in a similar environment desirable
Previous supervisory experience desirable

Responsibilities

Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
Understands and contributes to the location P&L, in line with team management, to maximize profitability.
Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.

Benefits

Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
Pension: Matched up to 8%
Eyecare vouchers
Gift Vouchers for expectant parents
Death in Service Payment
Referral scheme
Long Service Award
Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
40% off any standard Hertz Rental in a Corporate country
Employee Assistance Programme for employees and family