Supervisor- North Texas

Security Finance•Midland, TX

About The Position

Under limited supervision, coordinates and directs the workflow of a territory of 10–12 community-based branches that primarily provide traditional personal installment loans. Ensures compliance with company processes and policies while meeting established objectives for profitability and sustainable growth. Trains, develops, and guides branch employees using effective communication and leadership skills.

Requirements

Completion of the SFC Supervisor Trainee Program and 2–3 years as a branch manager, OR equivalent external experience managing/supervising multiple locations
Ability to travel daily within the defined territory, with occasional overnight stays and/or work remotely as business needs dictate
Effective communicator with experience in coaching, collaboration, and conflict management
Ability to effectively utilize MS Office, including Word and Excel
Prior customer service, sales, training, industry, and management experience
Valid driver’s license and daily access to a reliable automobile for business use
Ability to obtain licenses, certifications, and/or governmental approval to provide ancillary products and services, such as insurance or tax preparation; must maintain IRS suitability
Ability to analyze data, identify trends, diagnose root causes, and propose solutions
Driven to continuous self-development
Strong business acumen with an adaptive leadership style
Ability to balance strategic thinking with operational delivery
High school diploma or equivalent required

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Ensures Branch Objectives Are Met
Assists in setting objectives for branches
Implements appropriate sales, lending, and collection procedures
Develops and recommends business strategies to drive growth and profitability in the face of shifting consumer and regulatory behavior
Continuously reviews locations and markets of existing branches, suggesting changes when needed
Evaluates branch performance and applies established processes where needed
Ensures company compliance with state and federal regulations, laws, and all company policies and procedures, including monitoring and reporting fraud and non-compliance
Builds and Leverages a High-Performing Sales and Customer Service Team
Ensures all timekeeping edits, personnel record updates, and training assignments are completed within required timelines
Creates a positive team environment, prioritizing employee development and retention, including continuous coaching and feedback
Performs onsite and remote written visits and personnel evaluations
Follows up with coaching visits and corrective action in a timely manner
Identifies and supports employees with the desire and ability to advance within the company
Recognizes Business Trends and Exercises Sound Decision-Making
Uses available data and company reports to make decisions and solve problems effectively
Develops and Maintains Business Relationships
Collaborates with Operational and Corporate Office personnel
Recognizes when to work independently, with state leadership, or with corporate personnel to resolve various disputes
Acts as a liaison between branch personnel, corporate personnel, and upper management
Partners with the Talent Management Department to assist in selection, onboarding, and training of new employees
Maintains High Customer and Employee Satisfaction, Accountability, and Retention
Takes ownership of all activities within the territory
Investigates, reports, and helps resolve internal and external complaints in a timely manner