Full Time Supervisor - Innovations

Innowave Marketing Group LLC•Montville, CT

3d•$19•Onsite

About The Position

Innovations is your destination for quality products and an exceptional shopping experience, located inside the vibrant Mohegan Sun. We are looking for a dynamic and customer-focused individual to join our team as a Full Time Store Supervisor. This is an exciting opportunity for someone passionate about retail and ready to take the next step in their career. The ideal candidate will have a passion for retail and will be responsible for supervising a team of retail store associates, ensuring exceptional customer service, and supporting the store manager with various tasks. A Supervisor is a member of the Management Team and understands the Company’s overall objectives. The Supervisor assists and supports the Store Manager in establishing strategies and processes that will drive positive results. Participates in hiring, recruiting, training, and development of staff. The Supervisor implements and executes action plans within areas of responsibilities while being global. Through delegating of responsibilities, the Supervisor cultivates teamwork and partnerships. As part of the Management Team, effectively contributes to achieving financial goals and meeting overall statistical expectations.

Requirements

1-2 years experience in supervisory or key-holder role (coaching, training and motivating teams)
1+ year driving sales through KPS (conversion, units, transactions, AT) and reading sales reports
1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
1+ year delivering a customer-first experience while supporting margin and financial goals
High school diploma or equivalent
Ability to work flexible hours, including weekends, night and holidays
Must be able to stand for prolonged periods of time and be able to lift 50 lbs
Must pass background check prior to being interviewed

Responsibilities

Helps achieve the Store’s financial goals and budget through identifying growth opportunities within DOR (Division of Responsibilities)
Drives daily, weekly, and monthly sales through maximizing key performance indicators (AT, Units, Transactions, Conversion)
Supports day-to-day functional/departmental activities that drive positive results
Actively participates in efforts to reduce in-store shrinkage activity through Loss Prevention education, awareness, compliance, and measures
Helps increase/maintain gross margin through full price sell-through
Monitors daily and weekly sales, effectively utilizes reports to analyze the store’s business, and completes weekly business report
Leads and inspires a customer-centric culture by motivating/recognizing team
Provides consistent coaching, participates in identifying/developing talent
Identifies training needs and helps develop training plans to address these needs
Learns, understands, and practices high level of business acumen to positively affect statistical outcomes
Communicates effectively with all stores, departments, and business partners
Actively involved in the implementation of the company’s initiatives
Upholds and enforces all policies and procedures
Actively maintains the highest level of store standards
Responds and reacts to all communication in a timely manner
Drives the customer experience from the specific Division of Responsibility perspective
Communicates consumer feedback and in-store trends through proper channels
Identifies and communicates customer feedback to upper management
Focuses on an area of responsibility that represents a special interest or need for further development
Creates an action plan to achieve optimum performance
Assesses/measures results quarterly