Supervisor

MARSHALL+STERLING•City of Poughkeepsie, NY

24d•$80,000 - $100,000•Onsite

About The Position

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do. Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterling’s Poughkeepsie Office We are looking for a Supervisor to be Responsible for the day to day needs and duties of the department. Ensuring processes and procedures are followed to deliver efficient and effective service to our clients. Lead and support your team, ensuring everyone follows agency procedures and delivers high-quality service. Recruit, train, and mentor staff to build a motivated and skilled department. Monitor performance, attendance, and workflow to keep the team running smoothly. Coordinate departmental programs and act as the go-to person for initiatives and projects. Maintain your professional license and stay current with continuing education to reduce risk and ensure compliance. Protect confidential information while building strong relationships with clients and colleagues. Take on special projects and contribute to the overall success of the department.

Requirements

High school diploma or equivalent required; college degree preferred.
Current Property & Casualty (P&C) insurance license with commitment to continuing education.
Proficiency in Microsoft Office and familiarity with AI tools to streamline workflows and improve efficiency.
Strong communication skills and the ability to build professional relationships with clients and colleagues.
Highly organized with strong attention to detail and ability to manage multiple priorities effectively.
Collaborative team player who works well with others and adapts quickly to new technologies and processes.

Nice To Haves

3+ years CL experience preferred
Experience with insurance software such as Vertafore is a plus.

Responsibilities

Responsible for the day to day needs and duties of the department.
Ensuring processes and procedures are followed to deliver efficient and effective service to our clients.
Lead and support your team, ensuring everyone follows agency procedures and delivers high-quality service.
Recruit, train, and mentor staff to build a motivated and skilled department.
Monitor performance, attendance, and workflow to keep the team running smoothly.
Coordinate departmental programs and act as the go-to person for initiatives and projects.
Maintain your professional license and stay current with continuing education to reduce risk and ensure compliance.
Protect confidential information while building strong relationships with clients and colleagues.
Take on special projects and contribute to the overall success of the department.

Benefits

Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!
Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career.
Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success.
Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success.
No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

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