Supervisor, WMS Superuser

DSV•New Johnsonville, TN

About The Position

The WMS SuperUser Supervisor is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Supervisor will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. WMS SuperUser Supervisor responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Requirements

Mid to Senior Microsoft Office skills
Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
Wi-Fi experience / RF systems and equipment experience
English (reading, writing, verbal)
Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
Basic to Intermediate skills needed.
Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

Responsibilities

Acts as the primary support of the client’s systems solutions for the user community
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application.
Works with the company’s team to successfully close support service request issues and support testing activities
Works with project teams to help implement, maintain, and improve Internal Systems
Ensures that company and company assets are maintained responsibly.
Effectively communicates relevant IT-related information to site management and client management (as appropriate)
Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
Maintain communication with corporate IT and operations staff.
Will work with corporate IT to resolve complex issues.
In collaboration with IT determines ways to store, organize, analyze, use, and present data.
Will produce regular reports on a daily, weekly and monthly basis.
Will ensure all RF Standard Operating Procedures (SOP’s) are current.
Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
Will respond to all inquiries about WMS and/or other related computer related issues.
Will refer questions to appropriate person when needed.
Responsible for professional verbal and written communication with all internal and external customers.
Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
Assist with various research projects and/or special projects.
Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
Sets goals to provide continuous improvement for the Site
Manages JR SuperUsers
Performs other duties as required.