Supervisor, Warehouse Operations

Cardinal Health•Boylston, MA

52d

About The Position

The Supervisor, Warehouse Operations supervises a team of Outbound Operations warehouse associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality. With responsibility for the night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health's customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence.

Requirements

3+ years of experience, preferred
High School Diploma and Bachelor's degree, preferred
Previous experience leading a team
Prior experience with continuous improvement projects and initiatives
Strong written and verbal communication skills
Strong knowledge of Microsoft Office Excel (Pivot Tables and spreadsheets)
Experience working within ERPs (SAP or Manhattan) preferred
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Responsibilities

Supervises the daily work assignments and performance of Group Leads and Associates. Tracks efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule, and provides hands-on guidance to Associates to ensure that pick, pack, and ship tasks are completed correctly and safely.
Ensures that all warehouse systems are ready and schedules and prioritizes the work that each Group Lead and team of Associates will complete. Tracks employee attendance and ensures necessary employee headcount to achieve objectives.
Monitors continually productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others. Regularly reports on team performance to the Manager, Warehouse Operations.
Determines the productivity or safety issue root cause and directs supervised staff on resolving the issue and maintaining operations. Promptly and thoroughly documents the issue and communicates the root cause and resolution to the Manager, Supervisors, and other internal stakeholders as necessary.
Proactively identifies opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations. Provides input into operational excellence initiatives and ensures that there are implemented correctly within own area.
Conducts performance evaluations and provides one-on-one feedback to encourage Associates' development. Identifies Associates capable of working as Group Leads. Creates performance improvement plans for staff and administers discipline when necessary.
Participates in the interviewing and selection of new Associates and provides trainings during employee onboarding.