Supervisor, Volunteer & Concierge Services

NYU Langone Health • Patchogue, NY

113d • $64,350 - $75,000

About The Position

We have an exciting opportunity to join our team as a Supervisor, Volunteer & Concierge Services - Patient Experience and Culture - Monday - Friday 8AM-4PM or 9AM-5PM. In this role, the successful candidate will report directly to the Director of Patient Experience and Culture and will oversee and manage the volunteer services program and the concierge services staff and operations. This individual will ensure that all volunteers and concierge will receive proper training, guidance, and supervision. The ideal candidate will have strong leadership skills, a commitment to patient care, and experience in team management, recruitment, and training within a healthcare or hospitality setting.

Requirements

• Bachelor's degree in Hospitality Management, Healthcare Administration, or a related field.
• Minimum of 3-5 years of experience in a healthcare or hospitality setting.
• Proven leadership abilities with experience in recruiting, training, and managing teams.
• Strong organizational skills, with the ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication and interpersonal skills to work effectively with staff, volunteers, and patients.
• Knowledge of hospital operations, patient care, and volunteer management is highly desirable.

Responsibilities

• Lead the recruitment, training, and supervision of the Volunteer Services department, ensuring a well trained, motivated, and compassionate team of volunteers.
• Develop orientation programs and training materials for new volunteers to educate them on hospital procedures, patient care practices, and their specific roles within the hospital.
• Maintain accurate documentation of volunteer activities, hours, certifications, and any required legal compliance (e.g., background checks, vaccinations).
• Regularly review and update volunteer protocols, ensuring that all policies and procedures are aligned with hospital standards and NYU Langone Health.
• Provide ongoing support to volunteers, addressing their concerns, providing feedback, and fostering a welcoming and rewarding environment.
• Supervise the day-to-day operations of the concierge desk, and hospitality services.
• Manage and oversee the performance of all concierge staff, ensuring the highest level of professionalism, discipline, and customer service is maintained.
• Develop and implement training programs to educate staff on hospital protocols, customer service standards, and desk job functions.
• Conduct regular performance evaluations, addressing areas for improvement and celebrating successes.
• Foster a positive work environment that encourages collaboration and a patient-first mentality.
• Act as a liaison between the hospital's administration and the concierge/volunteer teams to ensure alignment of goals, services, and hospital values.
• Work closely with the Human Resources department to ensure proper staffing levels, compliance with hospital regulations, and staff performance management.
• Collaborate with hospital departments to identify areas where concierge or volunteer services can enhance the patient experience.
• Continuously evaluate the effectiveness of the concierge and volunteer programs, seeking opportunities to enhance service delivery and patient satisfaction.
• Implement innovative solutions to improve workflow efficiencies, patient interactions, and volunteer engagement.
• Keep best practices in hospital hospitality and volunteer services, integrating new strategies into NYU Langone Hospital-Suffolk's programs.

Benefits

• Salary range of $64,350.00 - $75,000.00 Annually.
• Opportunities for bonuses/incentives, differential pay or other forms of compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree