Supervisor, Vital Link Donation Center - Day Shift

Indiana Organ Procurement Organizat • Indianapolis, IN

6d

About The Position

As a Supervisor in the Vital Link Donation Center, you will lead a team of skilled clinical support coordinators to support the mission of donation and transplantation with efficiency and collaboration in mind.  Additional responsibilities include:

Assists with training new team members and onboarding staff.
Represent the department in meetings and collaborates with peer depts and external business partners.
Coaches the team for continued operational success. 
Refines department processes and innovates for growth.
Provides shift coverage as needed as well as daily monitoring of the team to assist with high volume peaks and staff needs.
Fosters an environment of support and demonstrates strong leadership skills and professionalism.
Provides shift and case oversight to ensure seamless transitions and expedited processes of VLDC staff from shift to shift, referral to referral and/or case to case with solid knowledge of all current and pending activity for organ and tissue.
Performs all aspects of the Clinical Support Coordinator role, as needed, to ensure an exceptional level of service is provided.
Reviews and guides Clinical Support Coordinator documentation and assists in quality assurance audits.
Provides exceptional customer service to Indiana Donor Network staff, donor hospitals, tissue processors and other essential entities involved with the donation process.
Maintains continued education requirements and participates in departmental quality improvement projects and initiatives.

Requirements

• Strategic thinking abilities; strong planning and organizational abilities; demonstrated adaptability and flexibility.
• Strong business ethics and integrity, and demonstrated high degree of confidentiality.
• Ability to respond effectively to common inquiries or complaints from customers, staff, regulatory agencies, or members of the business community.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Skill in transferring job-related knowledge/skills by training VLDC staff.
• Ability to represent the organization in a professional manner at all times and communicate and interact with nurses, physicians, hospital/transplant professionals, Indiana Donor Network employees, and members of the general community.
• Ability to remain calm in stressful situations.
• Skill in handling multiple tasks simultaneously.
• Knowledge of and ability to serve as a clinical resource to other staff members.
• Ability to make sound decisions and to identify what situations require escalation to higher levels; ability to use resources effectively.
• Skill in charting, including ability to accurately enter data into an online system and ability to instruct others in the process.
• Ability to create and give effective educational presentations.
• Skill in training others including creating an environment that promotes learning and explaining technical concepts/terms.
• Ability to serve 24-hour on-call shifts.
• Ability to work effectively in a team environment.
• Creative problem solving.
• Ability to identify and recommend improvements in policies, processes and procedures.
• Ability to make decisions under pressure.
• Ability to interact with Management internally and externally.
• Ability to lead effectively.
• Ability to work a rotating schedule including nights and weekends to ensure adequate coverage as well as support of the various shifts in the department.

Responsibilities

• Assists with training new team members and onboarding staff.
• Represent the department in meetings and collaborates with peer depts and external business partners.
• Coaches the team for continued operational success.
• Refines department processes and innovates for growth.
• Provides shift coverage as needed as well as daily monitoring of the team to assist with high volume peaks and staff needs.
• Fosters an environment of support and demonstrates strong leadership skills and professionalism.
• Provides shift and case oversight to ensure seamless transitions and expedited processes of VLDC staff from shift to shift, referral to referral and/or case to case with solid knowledge of all current and pending activity for organ and tissue.
• Performs all aspects of the Clinical Support Coordinator role, as needed, to ensure an exceptional level of service is provided.
• Reviews and guides Clinical Support Coordinator documentation and assists in quality assurance audits.
• Provides exceptional customer service to Indiana Donor Network staff, donor hospitals, tissue processors and other essential entities involved with the donation process.
• Maintains continued education requirements and participates in departmental quality improvement projects and initiatives.

Benefits

• 100% employer paid health, dental, and vision insurance for our employees and dependents
• Annual health savings account contributions
• Paid pet insurance
• Annual bonuses for performance and retention
• Generous paid time off and holiday pay
• Professional development and growth opportunities
• A mission-driven, supportive work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree