Supervisor, Utilities Experience
FirstKey Homes•Atlanta, GA
276d
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About The Position
The Utilities Experience Supervisor ensures resident inquiries and escalations related to utilities are handled promptly and correctly. The Utilities Experience Supervisor supervises a team of Wipro agents that support the triaging, handling, and resolution of resident utilities inquiries. They collaborate with the Utilities Product Manager, local market teams, and Resident Services leadership to improve inquiry handling and the overall utilities program.
