Supervisor Transportation

Stericycle • Denver, CO

2d • $68 - $80

About The Position

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Requirements

• 1-3 Years Supervisory Experience
• Must be 21 years of age or older
• Required Driver's License & Clean Driving Record
• Required DOT Medical Certification
• Proficient Microsoft Office Suite: Excel, Word, Outlook
• Must be able to lift 40-60lbs
• Education equivalent to graduation from High school, or GED equivalent; some college preferred.
• Two or more years of Transportation/Logistic experience required.
• May require mandatory immunizations and credentialing based on customer requirements.
• Commercial Drivers License Required B (CDL B).
• Must work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicle.
• Requires constant mental and visual attention relative to the safe operation of the vehicle.
• Demonstrates knowledge of, DOT, OSHA, HIPAA, and NAID.
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing.

Nice To Haves

• Maintains a current Medical Examiner’s Certificate (MEC) issued by a doctor approved by Stericycle/Shred-it is a plus but not required.

Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day.
• Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route.
• Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction.
• Update route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc).
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency.
• Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.
• Conduct “spot checks” to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer.
• Complete daily yard walk.
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively.
• Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment.
• Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other duties and responsibilities, as assigned.

Benefits

• Medical / Dental / Vision / Prescription Coverage
• Healthcare and Dependent Care Flexible Spending Accounts
• Life, Accidental Death and Dismemberment Insurance
• Employee Assistance Program
• Tuition Reimbursement Program / CDL Program
• Paid Vacation and Sick Time
• 401k / Employee Stock Purchase Plan
• Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED