Supervisor, Transportation Services
About The Position
Under the direction of the Manager, Transportation Services, the Supervisor, Transportation Services is responsible for overseeing daily operations of the non-medical transportation (NMT) and non-emergency medical transportation (NEMT) program, ensuring Members receive safe, reliable, and timely services. This role provides direct supervision of call center staff, manages vendor relationships, and ensures strict compliance with state, federal, and contractual requirements. The Supervisor supports audits, implements regulatory updates, and ensures adherence to company policies, CMS, and Medicaid/Medicare guidelines. Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Requirements
- Minimum of five (5) years of experience in transportation, NEMT, call center, or healthcare operations, inclusive of at least one (1) year of supervisory or team lead experience in a high-volume service environment required
- Project management and team building experience essential
- High school diploma or GED required
- Must obtain the NEMTAC Certified Transport Specialist (CTS) certification within six (6) months of hire
Nice To Haves
- Experience of inpatient and outpatient utilization management preferred
- Experience working directly in a Managed Care Call center environment a plus
- Experience in an HMO or managed care setting preferred, including Medicare Advantage health plan
- Bachelor's degree in business administration, Healthcare Management, Transportation, or related field from an accredited institution preferred; equivalent work experience considered
Responsibilities
- Overseeing daily operations of the non-medical transportation (NMT) and non-emergency medical transportation (NEMT) program
- Ensuring Members receive safe, reliable, and timely services
- Providing direct supervision of call center staff
- Managing vendor relationships
- Ensuring strict compliance with state, federal, and contractual requirements
- Supporting audits
- Implementing regulatory updates
- Ensuring adherence to company policies, CMS, and Medicaid/Medicare guidelines
Benefits
- Competitive salary
- Hybrid schedule
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account - Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
