Supervisor, Transmission & Distribution Support - American Fork, UT - #113485

PacificCorp • American Fork, UT

272d • $103,800 - $134,200

About The Position

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging. The position assists management with specific department and/or geographic territory to manage day to day activities of Rocky Mountain Power Wires Service Coordinators. The role involves working with local district and department managers to assess employee performance and needs, creating and implementing procedures, policies, and processes. The candidate will be tasked with coaching and developing new internal hire service coordinators as well as assisting with the external hiring process. Additionally, the role includes developing leadership techniques that will improve safety, performance, and efficiency of each employee.

Requirements

• Bachelor's Degree; or the equivalent combination of education and experience.
• A minimum of six years of related utility industry experience.
• Experience and demonstrated management, administrative, supervisory and leadership skills.
• The ability to successfully implement change through influencing and motivating employees.
• Excellent communication and interpersonal skills.
• Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
• Desire to move into a leadership position with increased responsibility.
• Ability to conduct business and work with employees while understanding that information acquired in this position is confidential.

Nice To Haves

• 2 years supervision/management experience.
• 2 or more years as a Service Coordinator.
• 2 years' experience in customer service.
• Experience in the utility industry.
• Customer guarantee knowledge.
• Successful completion of the Service Coordinator Progression Program.
• Knowledge and understanding of Collective Bargaining Agreements.
• Knowledge of company policies, procedures and practices, as well as federal, state, and local laws and regulations.
• High proficiency with all standard and company specific computer applications.

Responsibilities

• Oversee and monitor departmental operations and employee activity in support of business objectives.
• Support local Distribution and Transmission manager activities related to service coordinator roles and responsibilities.
• Promote safety in the workplace through demonstrated leadership.
• Assist in implementing strategic business objectives.
• Lead team provide guidance and direct day-to-day activities.
• Provide knowledge and adherence to the Customer Guarantee Program.
• Assist with Rocky Mountain Power Service Coordinator Progression Program.
• Assist with developing standardization and training materials and delivering training to Service Coordinators and other T&D personnel.
• Participate in events when the Rocky Mountain Power Emergency Coordination Center is activated.
• Coach and develop employees.
• Review and evaluate employee performance.
• Work closely with T&D local district management and personnel.

Benefits

• Health care
• Retirement
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree