Supervisor, Transmission and Distribution Design

Tucson Electric Power•Tucson, AZ

11d

About The Position

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry! What you will do Supervise a team of highly skilled professionals within the Design Services Department. Serve as a departmental representative when working with agencies, developers, customers, and internal stakeholders. Evaluate existing work processes to identify and implement efficiencies related to enhanced safety practices, streamlined workflows, and improved interdepartmental collaboration. Foster, promote, and sustain a psychologically safe learning environment. Position Description Responsible for planning, organizing, and directing the overall operation of the T & D area in accordance with policies and procedures, current federal, state and local standards, guidelines and regulations governing the Utility industry. Providing quality and efficient customer service to customers through the daily supervision of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving.

Requirements

Strong communication skills and a commitment to exceptional customer service.
Knowledge of the utility industry and familiarity with Collective Bargaining Agreements.
Demonstrated leadership capabilities.
Working knowledge of Design Standards and Electric Service Requirements.
High school diploma or GED.
A bachelor’s degree in related field, or equivalent work experience.
Demonstrated ability to communicate effectively with diverse groups across functional lines.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
Broad-based business knowledge, including financial analysis and project management and a thorough knowledge of electric utility services, products, service requirements, construction standards, codes, ordinances, franchise agreements, Blue Stake laws, rights-of-way and easements and related permitting.
Proficient in the use of personal computer applications, including but not limited to, Microsoft Excel, Word, PowerPoint, and Outlook.
Assigns work to section personnel and evaluates work status to ensure satisfactory progress and completion.
One to three years of relevant experience, preferably including experience in the Customer Services function for a utility.
Prior supervisory experience preferred.
Oversees and assures that all activities are performed in a manner which optimizes costs and efficiencies for the organization.
Three to five years of relevant experience, preferably including experience in the Customer Services function for a utility.
Prior supervisory experience required.

Nice To Haves

Maximo and/or other Work Management Systems and Microsoft Project a plus.

Responsibilities

Supervises, coordinates, provides leadership to, and facilitates the activities of assigned work group, including safety, prioritizing, workflow allocation, quality control, staff scheduling, performance reviews and employee relations.
Addresses disciplinary and/or performance issues, in conjunction with LR/HR, according to company policy, and communicates effectively with employees regarding corrective action.
Provides feedback to employees during progress reviews; provides direction to employees and resolves technical questions; monitors workflow allocation to minimize overtime, backlog and customer complaints.
Reviews area operations to identify process and procedure improvements.
Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides input and administers work group budget to ensure cost-effective use of resources.
Estimates costs and analyzes actual cost variance from budget and explains differences.
Coordinates and interfaces with other TEP groups to ensure activities are scheduled effectively.
Identifies viable alternative solutions to resolve customer requests and plans activities to eliminate delays.
Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
Ensure that the Performance Management program is administered uniformly and effectively.
Comply with and administer the terms and conditions of the Collective Bargaining Agreement when applicable.
Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel.
Participates in hiring, termination, promoting, assignment and direction of staff.
Ensure compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluate and recommend appropriate resolution to employee complaints.
Promotes and participates in the professional development, personal growth and career planning of staff.
Motivate, recognize and reward, coach, counsel, train; provide feedback to employees during performance reviews.
Participates in Leadership Development programs.
Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action.
Has input into the adjustment of grievances and administration of discipline.
Plans day-to-day operations, estimates personnel needs and schedules and assigns work.
Evaluate the structure and team plan for continual improvement of the efficiency and effectiveness of the group.