Supervisor, Training & Certification

Arizona Department of Administration•Phoenix, AZ

7d•$70,000

About The Position

The Property Tax Training and Certification Program is designed to educate and certify county staff and Department of Revenue (ADOR) employees to perform the duties, and exercise the authority of an assessor, or appraise property in or on behalf of a county. This position is responsible for supervising the Appraiser Training and Certification team in the administration of the Property Tax Appraiser Training and Certification Program to ensure agency and county assessor needs are met; ADOR Property Appraisal team is trained; and the effective delivery of services/education to other internal and external stakeholders on various property appraisal topics. This role requires in-state travel, as needed. Supervision: This position has 2 to 4 non-supervisory direct reports.

Requirements

Education theory and practice
Ad valorem appraisal process
Public relations and public speaking strategies and techniques
Adult learning strategies, theories, and techniques
State tax statutes, constitution and administrative rules
Strong verbal, written, and listening communication skills
Strong organization and time management skills
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Access, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Proficient in the use of Learning Management Systems
Ability to successful complete the DOR intermediate appraisal certification program or ability to successfully complete the program within three years after the hire date
Build strong working relationships and partnerships with internal and external customers and stakeholders
Stay up to date on current tax laws and statutes
Develop and present appropriate educational curriculum and materials for an array of audiences
Interpret statutes, rules and regulations pertaining to property valuation
Apply accounting, finance, and appraisal methods and techniques to complex properties
Ability to develop own knowledge to become a subject-matter-expert and train staff in the area of ad valorem property appraisal
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to travel up to 40% of the time within the state of AZ, with some overnight travel
Willingness and ability to embody ADOR’s core values
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Current, valid US state-issued driver's license

Nice To Haves

Bachelor’s Degree in Education or related field
Experience with LEAN management process improvement methodologies
Experience valuing complex commercial, industrial, and income producing properties
Current Level 3 Arizona Department of Revenue Appraiser certification
IEW certification through the International Association of Assessing Officers Organization
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum of four (4) years relevant experience, e.g., training content design and development, public speaking/training delivery, marketing, project coordination, and/or public relations
Minimum of (2) years of property appraisal experience

Responsibilities

Carries out supervisory responsibilities in accordance with ADOR’s core values
Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
Planning, assigning, coordinating and overseeing daily work of direct reports
Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring
Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals
Recognizing and rewarding performance excellence, culture championship
Serves as a supervisor trainer on the Property Tax Appraiser Training and Certification Team
Providing subject-matter expertise to the team across all aspects of training and certification
Supports team performance as the first point of escalation
May serve as back-up to manager, as needed or assigned
Ensures the effective planning, organization, implementation and evaluation of the Property Tax Education, Training and Certification Program for ad valorem appraisal staff is successfully carried out across the State of Arizona.
Nurtures the cultivation of strong relationships across the property tax community (requires in-state travel, as needed)
Collaborates with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to the Arizona property tax system.
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
Consults with District leadership, attorneys, and staff concerning reviews of centrally valued taxpayers
Attends staff meetings and huddles of work unit or district
May complete periodic metrics, projects, huddle boards and reports as requested.
Prepares for and actively participates in 1:1 coaching with supervisor
Contributes to building the centralized value property unit’s knowledge base
Participating in the development of manuals, guidelines, procedures and regulations.
Maintaining the Access database and providing user-assistance
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS)
Engages as project business lead and/or SME as applicable
Conducts research for special projects and compliance reviews, remotely and on site

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance