Supervisor (+Tips!), Coach Coffee Shop

Coach America • Woodbury, NY

105d • $20 - $22

About The Position

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

Requirements

• 1-2 years of experience in retail or food service management or retail.
• At least 6 months to 1 year of experience in a position that required constant interaction with and fulfilling the requests of customers.
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
• Available to work flexible hours that may include early mornings, evenings, weekends, and holidays.

Nice To Haves

• Ability to direct the work of others.
• Ability to learn quickly.
• Proven ability to develop talent.
• Effective client service skills.
• Proven organizational skills.
• Proven ability to work with food & beverage operating systems.
• Strong interpersonal skills.
• Work as part of a team and build relationships.

Responsibilities

• Lead by example in delivering outstanding service and building lasting guest relationships.
• Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
• Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Address customer concerns and practical issues with professionalism and urgency.
• Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/mall.

Benefits

• Health benefits (medical, dental, vision).
• Life insurance and disability insurance.
• 401(k) savings plan.
• Paid time off for wellness needs and vacations.
• Employee discounts on certain products.
• Incentive compensation.

What This Job Offers

• Career Level: Entry Level
• Industry: Support Activities for Transportation