Supervisor, Technical & Show Operations - Universal Horror Unleashed

Universal Orlando•Las Vegas, NV

49d•Onsite

About The Position

Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror - we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. JOB SUMMARY: Responsible for the supervision of daily operation of all technical and show entertainment aspects of Universal Horror Unleashed (UHU), ensuring show quality, safety, and a positive guest experience. Oversight of Technicians specializing in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. Adheres to OSHA and Universal safety standards, ensuring safety of both guests and employees.

Requirements

Expert knowledge of OSHA 1910 and 1926 working standards.
Consistent attendance is a job requirement.
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Bachelor's degree from a four-year college or university in related field preferred.
1-3 years within a supervisory/lead position preferred.
3-5 years' experience within the professional entertainment or themed entertainment industry preferred; or equivalent combination of education and experience.

Nice To Haves

Strong knowledge of NFPA, ANSI, and ESTA standards are preferred.

Responsibilities

Responsible for the supervision of daily Technical and Show Entertainment operations. Overseeing Team Members in the following technical disciplines: Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. This includes but is not limited to the training of all new Team Members assigned to Universal Horror Unleashed, assessing performance and handling all Team Member relations' issues, partnering with Human Resources.
Responsible for the technical planning, execution, safety, and quality assurance of all entertainment technical and show operations of Universal Horror Unleashed. Troubleshoots system problems and if necessary, repairs in real time during rehearsal or show.
Responsible for effectively communicating necessary information which pertains to the entertainment operation of Universal Horror Unleashed to necessary parties in partnering divisions. Supports TSAT, GSAT, and safety standard initiatives while aligning across UDX Entertainment.
Monitors and enforces all policies and procedures as defined by the Entertainment Department governing the safe operation of all technical equipment. Understands and actively participates in UDX and Entertainment guidelines and drives changes due to Standards from EHS, OSHA, and Regulatory commissions.
Provides leadership, guidance and coaching to the hourly Technical Entertainment team, ensuring to document feedback as provided through the appropriate Employee Relations channels.
Responsible for the daily staffing levels of entertainment technicians for both operational and nonoperational hour repairs, partnering with third party technicians when necessary.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.