Supervisor, Technical Entertainment

Universal Orlando • Orlando, FL

12h

About The Position

JOB SUMMARY : Supervises all technical aspects of assigned entertainment areas, projects, or events, ensuring show quality and a positive guest experience. Collaborates with internal and external partners to ensure the project scopes & show intent are met, while supporting the hourly team members with proper communication, scheduling of tasks.

Requirements

• High school degree or GED required.
• One to three years within a supervisory/lead position preferred.
• Three to five years of experience within the professional entertainment or theme park industry preferred.
• Or equivalent combination of education and experience.

Nice To Haves

• Bachelor’s degree from a four-year college or university in related field preferred.

Responsibilities

• Responsible for the technical planning, execution, and quality assurance of all technical operations of the assigned entertainment venues.
• Supervise and evaluate all technicians in the designated discipline.
• This includes training new employees, assessing their performance, addressing employee relations issues, and scheduling hourly technical staff.
• Attend scheduled meetings and communicate important information related to entertainment operations with other UO divisions, upper management, and team members within the Entertainment department.
• Monitor and enforce all policies and procedures set forth by the Entertainment Department to ensure the safe operation of technical equipment.
• Develop and implement Standard Operating Procedures (SOPs) for their specific discipline.
• Ensure that all Technical Entertainment employees in the assigned area complete mandatory training classes and encourage them to pursue educational opportunities that will enhance their job performance.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED