Supervisor, Tech Infrastructure

Raymond James•Saint Petersburg, FL

10d•Hybrid

About The Position

Manages and coordinates company's IT function across sub-functions such as software / application development, infrastructure development, operations and end user support, data management and security to meet company's business requirements. This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Requirements

Understanding of IT service management (ITSM) practices.
Demonstrated experience supervising technical teams or leading day‑to-day operations.
Strong communication, problem‑solving, and organizational skills.
Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)
General Experience - 6 to 10 years
Manager Experience - 3 to 6 years

Responsibilities

Oversee daily support and maintenance of virtualization platforms and Cisco UCS compute environments.
Monitor performance, capacity, and availability of infrastructure systems.
Coordinate routine maintenance, patching, and hardware/software lifecycle activities.
Ensure timely resolution of operational issues and escalate when necessary.
Supervise day‑to-day execution and maintenance of Infrastructure as Code workflows (e.g., Ansible, Terraform).
Ensure automation processes for provisioning and configuration run accurately and consistently.
Support operational integration of automation workflows with ServiceNow.
Oversee updates and day‑to-day administration of ServiceNow modules used by infrastructure teams.
Troubleshoot and coordinate resolution of ServiceNow workflow or integration issues.
Maintain accurate documentation for ServiceNow processes and infrastructure requests.