Supervisor - Table Games Must Have Experience

Hard Rock International•Cincinnati, OH

12d

About The Position

Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Requirements

Three years table games experience required.
Must be knowledgeable in all primary casino games and most secondary games.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Two years in a Dual-Rated management level capacity or above is preferred.

Responsibilities

Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Works diligently to support the Hard Rock culture and team philosophy throughout the property.
Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast paced environment.
Ensures the protection of customer’s rewards and credit lines.
Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.
Perform other duties as assigned.