Supervisor, Systems Integration

Comtech Ef Data•Broomfield, CO

6d•$41 - $55•Remote

About The Position

The Supervisor of Agency Systems Integration (ASI) leads the team responsible for installing, integrating, and validating the Guardian Call Handling platform across diverse customer environments. This role oversees Tier 4 support (when not engaged in deployment activities), legacy and NextGen 911 integrations, add-on solution integrations, field installation work, and on-site customer training. The supervisor ensures consistent execution of deployments, technical excellence, and tight coordination with ASO, ASM, Product, Development, and Customer success. This role sets standards, manages workload, drives technical quality, and supports continuous improvement across integration practices, documentation, customer experience, and system readiness.

Requirements

Strong experience with system integration, NG911 platforms, or complex enterprise deployments.
Demonstrated leadership experience (supervisor, foreman, team lead, or senior-level mentor).
Practical experience with VMware, Windows/Linux servers, IP networking, and telephony/VoIP.
Strong understanding of NG911 concepts, ESInet connectivity, and legacy E911 technologies.
Excellent communication, team leadership, and customer-facing skills.
Experience in public safety, 911 call centers, PSAP operations, or similar mission-critical environments.
Familiarity with CAD systems, radio dispatch consoles, recording systems, and GIS/mapping platforms.
Experience developing training programs or managing a technical training environment.
Experience building deployment standards or operational models for technical teams.

Responsibilities

Lead, mentor, and develop the ASI engineering team, ensuring strong technical performance and professional growth.
Manage scheduling, resourcing, and prioritization across multiple parallel deployments and integration projects.
Conduct regular 1 on 1 meetings, performance evaluations, and skills development planning.
Promote a culture of accountability, safety, customer focus, and continuous improvement.
Serve as the escalation point for Tier 4 Guardian platform issues until proper hand-off is completed to ASO (Tier 3) or ASM (Tier 4).
Ensure that escalations are handled efficiently, with clear communication and strong technical rigor.
Drive root-cause analysis and remediation efforts when escalated issues indicate integration or configuration gaps.
Oversee full installations and deployments of Guardian Call Handling equipment, including: VMware ESXi, Windows, and Linux server setup
System provisioning based on customer specifications
On-site forklift hardware refreshes
Ensure high-quality site surveys, accurate as-built documentation, acceptance testing, and compliance with deployment standards.
Maintain deployment readiness through tooling, checklists, documentation, and repeatable processes.
Oversee team integration of CHE with diverse systems, including: Legacy E911 and PSTN equipment
NGCS and ESInet providers (Comtech, Intrado, Synergem, INdigital, NGA911, Bell, Telus)
CAD, radio consoles, recorders, mapping platforms, PBXs, and local PSAP devices
Ensure teams are properly trained and adhere to standards when configuring IP-based telephony, firewalls, network routing, and NG911 interfaces.
Maintain strong partnerships with ESInet providers for technical alignment and interoperability assurance.
Oversee integration of Guardian with third-party and emerging technologies, such as: RapidSOS, RapidDeploy, Smart911, Prepared911
ECaTS, 911Logix
What3Words, GeoComm, DDTI mapping tools
Ensure proper configuration, interoperability testing, and validation in customer environments.
Maintain standards for integration documentation and cross-training within the team.
Supervise delivery of on-site customer training for PSAP managers, supervisors, and telecommunicators.
Oversee operation of the Stoughton Training Center, including curriculum management, scheduling, materials, and training consistency.
Ensure creation and upkeep of training documentation and tailored Level 2 training packages.
Support internal knowledge transfer through documentation, lab exercises, and structured development of new ASI engineers.
Oversee configuration of data feeds to customer reporting platforms such as Higher Ground, Smart Analytics, and Insights.
Support RCA processes with clear technical details, logs, and integration analysis.
Maintain monitoring and reporting standards that provide accurate visibility into system health and performance.
Collaborate with ASO, ASM, SE, QA, Product, and Customer to ensure deployment readiness and seamless lifecycle transitions.
Represent ASI in roadmap reviews, integration planning, and field feedback loops.
Ensure all deployments follow the organizational standards for quality, safety, documentation, and customer communication.
Develop and enforce ASI deployment, integration, and testing standards.
Identify process inefficiencies, risks, and capability gaps - and lead initiatives to streamline and improve.
Ensure all customer environments are deployed consistently, predictably, and in alignment with product best practices.
Other duties as assigned.