Supervisor - Support Technology

Fanatics • Frazeysburg, OH

427d

About The Position

The Tech Support Supervisor at Fanatics, Inc. is responsible for overseeing daily operations, management, and maintenance of tech infrastructure within warehouse locations. This role involves leading a team of technicians, developing talent, managing projects, and ensuring effective communication and support in a fast-paced environment.

Requirements

• Associates Degree in Information Technology or related field or equivalent experience
• Excellent verbal and written communication skills
• Proven experience managing and leading IT staff and project initiatives
• Ability to plan, schedule, and execute system changes
• Strong troubleshooting skills
• Ability to stay calm in stressful situations
• Ability to use discretion and confidentiality with sensitive data
• Ability to lift computer equipment up to 50 lbs
• Experience troubleshooting Printers (network and stand-alone)
• Experience with creation/management of Ghost images and rapid deployment technologies
• Experience managing virtual file, print, and terminal servers
• Experience managing mixed client computing environments
• Good analytical skills and attention to detail
• Responsible for end-user PC provisioning including setup of hardware, software, and peripherals
• Experience with handheld scanners and ruggedized equipment
• Diagnoses and resolves end-user network, VPN, WI-FI, and local-area network access problems
• Assists in creating documentation for self-service end-user support knowledge base
• Helps install local area network cabling systems and equipment

Nice To Haves

• Experience with handheld scanners, label printers, and other ruggedized equipment
• Experience with creation/management of Ghost images and other rapid deployment technologies

Responsibilities

• Manage a small team of staff including analysts and support technicians
• Assess systems performance and operational requirements
• Work with stakeholders to understand technical requirements
• Procure hardware, software, and licensing as applicable
• Provide end-user training on new products and features
• Manage Tech budgets
• Foster a culture of inclusion and diversity within the team
• Train and develop new and existing staff
• Communicate effectively with business on scheduled changes and risks
• Provide technical support and problem resolution, including 24X7 on-call support
• Provide engineering support regarding system management technologies
• Develop and implement best practices for configuration and automation processes
• Maintain site inventory tracking and lifecycle management of all equipment
• Analyze problems and identify alternative solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree