Supervisor Support Services
About The Position
Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope. Essential Functions Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals. Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification. Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues. Assists in the development / data collection / analysis / action plan related to area of responsibility.
Requirements
- High School Diploma or equivalent
- 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required
- 2 years of relevant experience Leadership Required
- 1 year of relevant experience Customer Service Required
- CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
- CRT-Food Protection Manager - Trust20 Trust20 90 Days required Or CRT-ServSafe Manager - NRA National Restaurant Association 90 Days required Or CRT-Food Handler - Trust20 Trust20 90 Days required Or CRT-ServSafe Allergen - NRA National Restaurant Association 90 Days required Or CRT-Food Allergy - Trust20 Trust20 90 Days required
Nice To Haves
- Associate's Degree or equivalent
- CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred Or CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred
Responsibilities
- Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.
- Makes suggestions for change and provides input into policies, procedures, and goals.
- Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
- Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
- Assists in the development / data collection / analysis / action plan related to area of responsibility.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
