Supervisor, SUD Counselor Education and Development

HealthRIGHT 360•San Francisco, CA

12h

About The Position

The Supervisor, SUD Counselor Education and Development (herein referred to as “Supervisor”) is responsible for the design, implementation and oversight of the dedicated support program for SUD Counselors at the organization. The Supervisor is responsible for tracking all registered SUD Counselor credentials and education, and ensuring registered counselors are meeting their milestones in order to keep an active credential. This role ensures that all registered counseling staff meet California state requirements for registration and initial certification, with a particular focus on compliance with new mandates established by Assembly Bill (AB) 2473 and DHCS BHIN 25-029. The Supervisor acts as the organization’s primary subject matter expert on AOD counselor educational compliance and standards.

Requirements

High school diploma or equivalent. AA, BA, or other higher education preferred.
Substance Use Disorder or Alcohol and Drug Counselor Certification from an accredited California agency (CAADE, CADTP, CCAPP).
Knowledge of the SUD Certification process
Minimum of 2 years experience as a certified SUD Counselor
1—2 years experience working in an administrative role, preferably in a high volume, deadline driven setting
Experience working with Microsoft Excel
Excellent computer skills, including MS Office Suite and Office 365
Meticulous attention to detail with excellent organizational skills
Excellent customer service skills; communicates clearly and effectively
Collaborative and proactive problem solver
Outstanding ability to follow-through with tasks
Highly organized with excellent time management skills
Excellent writing, grammar, and spelling skills
Strong ability to manage multiple tasks and prioritize to meet deadlines
Action-oriented with ability to work independently
Operates with integrity in handling sensitive information in a confidential manner

Responsibilities

Credentialing/Re-credentialing
Oversee credentialing for all registered SUD Counselors, including: Facilitate gathering of all documentation and information needed for registered Counselor initial credentialing and re-credentialing
Verify professional training and credentials through primary and secondary sources, such as running education verification and consulting licensing agencies
Review resumes, credentialing applications, and associated documentation to ensure that applicants fulfill all necessary licensing and credentialing requirements
Communicate directly with applicants, candidates, management, and other entities to help facilitate the credentialing and re-credentialing process Facilitate final approval, approval with conditions, or denial of credentialing
Maintain current, audit-ready individual provider credentialing files
Input/upload documents and data information to HR360’s HCM and cloud-based personnel file management system
Perform routine database queries to manage credentials, following established protocol when sending reminders according to credential expiration dates
Communicate credentialing status to counselors and programs, including when re-credentialing is needed
Tracking
Actively track the registration and education status of all SUD registered personnel (employees, interns, and apprentices)
Establish and manage a system to track milestones, including required education, work experience, application status, and other steps towards certification. Tracking system will include key dates and method for timely notification to staff.
Create and monitor reward system for employee progress towards above milestones and certification
Development and Support
Hold regular Q&A sessions with staff and management to support them through the SUD certification process
Meet individually with staff on a regular basis to walk them through the certification process
Teach International Certification and Reciprocity Consortium (IC&RC) prep courses for SUD Certification exam.
Create a framework and guidance for SUD Supervisors outlining how to support their employees who are pursuing SUD certification to ensure they are on track to meet their required deadlines.
Notify employees of next steps in possible promotions once certified
Support Certified SUD Counselors with continuing education questions or renewal when needed
Research and Advocacy
Maintain active partnerships and liaison with local community colleges and community partners
Keep up-to-date on SUD Counselor education requirements and regulations
And perform other duties as assigned