NBC-posted about 1 year ago
Full-time • Mid Level
Stamford, CT
1,001-5,000 employees
Broadcasting and Content Providers

The Video Streaming Supervisor at NBCUniversal is responsible for overseeing the day-to-day operations of the Digital Operations Center, ensuring the availability and reliability of streaming services. This role involves managing L1 and L2 operators, monitoring live streams and VOD delivery workflows, and ensuring adherence to operational procedures. The supervisor will also create staff schedules, manage incident responses, and report on performance metrics, all while fostering a collaborative and innovative work environment.

  • Lead both L1 and L2 Operators to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumer.
  • Oversee L1 and L2 Support and ensure proper incident management is being followed.
  • Own relationship with incident management team and provide updates on Root Cause Analysis.
  • Own daily maintenance checks of hardware and software within the DOC and work with Engineering to resolve issues.
  • Create operations staff schedule to ensure 24/7/365 coverage, including on-call coverage.
  • Own Operations Process Management and create living runbooks for all different events.
  • Work directly with management and report on the day-to-day inefficiencies within the operations team and own them until resolution.
  • Backup the manager as a stakeholder for a specific product under Global Digital Operations.
  • Create daily reports to business leadership for VOD and Live Health.
  • Own and manage strong working relationships with internal brands and external partners.
  • Minimum of 3-4 years experience in Digital Operations.
  • Minimum of 3 years' experience in Product Support or Dev Ops.
  • Minimum of 3 years' experience in a Network Operations Center or digital distribution facility.
  • Minimum of 3 years experience in a role with a track record of effective staff management.
  • Minimum of 3 years experience leading a support team to effective issue resolution.
  • Willingness and ability to work or be on call at any time, sometimes on short notice.
  • BA/BS in related field.
  • Extensive experience, understanding and knowledge of digital product and distribution systems, standards and processes.
  • Strategic project management leadership.
  • Technical experience with digital video and audio, troubleshooting and test techniques.
  • Prior experience with video encoding, delivery distribution workflows.
  • Experience with scheduling and resource management.
  • Strong attention to detail, communication and interpersonal skills.
  • Effectively flexible in approach, and responds well to pressure.
  • Diversity, Equity and Inclusion initiatives
  • Corporate Social Responsibility work
  • Support for employee development and growth
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