Supervisor, Store 1 - Billings, Mt

Temple Square Hospitality Corporation•Billings, MT

9d•Onsite

About The Position

This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God's children. This position creates an environment of reverence and respect for customers and ensures a productive and Christlike environment for all staff workers. This is a supervisory position, leading a team of 3-10 team members including store clerks, missionaries, and volunteers. This position works autonomously in managing the functions of a store. The incumbent of this role must be endowed and hold a current recommend.

Requirements

Bachelor's degree in business or related field of study and two years' experience in retail or service industry, or equivalent combination of education and experience
Minimum three years of experience leading others
Responsible to motivate others and guides training and development of staff
Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs
Familiarity with point-of-sale systems and terminology, and ability to troubleshoot basic technical issues
Excellent interpersonal skills, including written and verbal communication skills
Ability to effectively address questions and resourcefully and creatively resolve problems
Ability to lead, delegate and direct the work of others
Ability to work as scheduled and needed (including Saturdays and holidays)
This position operates in a retail environment
To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and regularly lifting up to 30 pounds

Nice To Haves

Ability to understand Power BI or other reporting applications
Familiarity with merchandising and retail display

Responsibilities

Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments and other related duties
Performs and oversees work activities of sales clerks, including: greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise
Plans and prepares work schedules and keep records of employees' schedules and timesheets
Manages relationships with service missionary coordinators to coordinate staffing needs
Regularly supervises the work of others, including employees, missionaries, and volunteers
Provides suggestions and recommendations as to the hiring, firing, advancement, promotion, or any other change of status of employees under their supervision
Directs all store operations with a focus on continuous improvement
Provides and ensures excellent customer service by greeting and assisting customers, responding to customer inquiries and complaints, and acting as a path for escalation
Manages store presentation and retail visual standards
Reviews inventory and sales records, ensures sufficient in-stock levels and adequate inventory to meet customers' needs, and maintains awareness of and provides input regarding consumer demand
Monitors and assists in planning of annual budget, manages expenses, and proposes future project costs
Oversees the store operation schedule and responsible for key performance indicators, including: inventory goals, expense goals, sales goals, exceptional customer service