Supervisor, Specialty RN Nephrology

ChenMed•West Philadelphia, NC

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Supervisor, Specialty RN Nephrology is a multi-market leadership position accountable for the direction, leadership and support of our ChenK nurses, in delivering the day-to-day programmatic specialty care strategy. The incumbent is responsible for clinical oversight of our care coordination efforts across the continuum of care, ensuring that our patients receive and experience the highest quality of care at outpatient, inpatient & post-acute facilities, leveraging all available resources, in line with the ChenMed model and Specialty Team standards of care. This role collaborates closely with market leadership to ensure that the clinical needs of our patients are met in all facility-based healthcare environments with high quality care and proper utilization of healthcare resources. This role collaborates closely with facility-based healthcare providers, dialysis facilities, Nephrologists, Vascular and IR, consultants and our PCP-led care teams to ensure the patient's progression through the continuum of care is effective, efficient, equitable, safe and achieves the desired clinical outcomes with effective resource utilization.

Requirements

Knowledge and understanding of ESRD management and late-stage CKD care coordination.
Strong interpersonal and communication skills and ability to work effectively with internal and external stakeholders
Critical thinking skills and ability to work with moderate autonomy
Leadership skills to guide team members toward objectives
Ability to manage multiple priorities and work in stressful situations
Commitment to maintaining confidentiality and patient care standards
Flexibility with schedule, including off-shifts, weekends and holidays
Knowledge of care coordination standard operating procedures
Understanding of case and utilization management procedures in post-acute settings
Basic understanding of healthcare economics and Medicare cost drivers
Understanding of Managed Medicare principles
Ability to assess patient progress and adjust care plans
Knowledge of nursing and case management theory and practice
Knowledge of community health services and social service networks
Organizing and coordinating skills
Proficiency in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability to travel locally up to 20% of the time
Spoken and written fluency in English, bilingual preferred
BA/BS degree in Healthcare Administration or related field preferred
A valid, active Registered Nurse (RN) license in State of employment plus one of the following:
Bachelor's Degree in Nursing (BSN); With historical ESRD work in dialysis or Bachelor's degree in health-related discipline
Compact license required if available in state
Minimum three (3) years in Chen K nurse role
Basic Life Support (BLS) certification required within first 90 days
Current, valid Driver's License required
Training in operational and quality improvement skills preferred
Knowledge of managed care environment required

Nice To Haves

Spoken and written fluency in English, bilingual preferred
BA/BS degree in Healthcare Administration or related field preferred
Training in operational and quality improvement skills preferred

Responsibilities

Supervises a team of nurses
Provides day-to-day oversight of staffing/scheduling needs, problem solving, and performance management.
Participates in recruitment process and talent management activities.
Conducts regular coaching and mentoring sessions.
Supports the clinical & non-clinical needs of patients with ESRD or late-stage CKD, in the day-to-day execution of our ChenK standard operating procedures.
Monitors performance and delivery of ChenK key performance indicators related to ESRD and late-stage management at the local level.
Ensures ChenK nurses understand key performance indicators and have necessary tools and resources to effectively deliver expected outcomes.
Coaches the ChenK team on identifying and managing care of the complex CKD/ ESRD population, including medication management, and knowledge deficit identification.
Implements coaching at the market level when deficits noted.
Ensures team members can identify barriers for safe discharge, coordination with dialysis, transportation, and execute standard operating procedures to achieve readmission avoidance.
Provides direct support for care coordination of complex patients in post-acute care facilities in collaboration with post-acute physicians and management on discharge to ensure the hand off to the PCP and the dialysis facility is not a gap in care.
Seeks assistance from ChenMed's Specialty and Network Teams, Acute Case Managers and Community Case Managers when needed to support patient care.
Assists with implementation of SOPs as requested by management.
Participates in quality improvement initiatives and special projects assigned.
Provides coverage for PTO and assists with staffing needs as requested.
Serves as a preceptor when assigned.
Ensure compliance with all operating processes and service excellence standards.
Performs other duties as assigned.