SUPERVISOR-SPECIALTY PRODUCTS Harrisonburg VA

Packaging Corporation of America • Harrisonburg, VA

363d

About The Position

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. The Specialty Products Supervisor is responsible for coordinating sales, design, production and shipping efforts to ensure timely and accurate order completion. The Specialty Products Supervisor is required to understand the assigned customer base and business and participate in the sales and order fulfillment process including sales planning, order procurement, and order delivery.

Requirements

• High school diploma or GED.
• Seven (7) years' of previous experience in corrugated manufacturing industry.
• Three (3) years' previous experience as a production or fabricating supervisor.
• Must be authorized to work in the U.S.

Nice To Haves

• Some college or manufacturing training.
• Previous experience in training, teambuilding, performance development and conflict resolution.

Responsibilities

• Manage specialty product projects and serve as the main point of contact.
• Outline project deliverables, negotiate the production timeline internally and externally, communicate the status of projects, and follow up as needed to ensure that the project remains on track and the necessary deliverables are provided when promised.
• Supervise production of the specialty item(s) from inception to delivery which includes the inspection of materials, equipment and assembly to assure a high quality product.
• Develop and maintain project development tools and recommend cost saving alternatives that will improve productivity, organizational speed and maximize value to our customer.
• Embody the PCA principle of 'Easy to do business with' by providing out of the norm solutions to customer needs.
• Maintain a solid understanding of all of PCA resources and integrate non-PCA resources as needed.
• Liaison between the sales, design, warehouse, production, fabricating and shipping teams to clearly articulate customer needs regarding specialty product design.
• Ensure all order specifications are met including requirements associated with quality and design structure.
• Investigate and address escalated customer issues regarding product quality.
• Participate in production meeting and provide updates as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees