Supervisor, Spa & Concierge

San Manuel • Highland, CA

1d

About The Position

Reporting to the Manager, Spa & Pool Services, the Supervisor, Spa & Concierge provides leadership, direction and supervision of their team in the daily operations of the hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. Works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit.

Requirements

• Associate’s Degree from an accredited college or university in a related industry required.
• Minimum two (2) years of Spa or Front Desk/Reservations experience required.
• Must have the ability to communicate across all levels of the enterprise.
• Must have good merchandising presentation skills.
• Must have good presentation skills.
• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.

Nice To Haves

• Minimum one (1) year of supervisory/management experience in Spa or related guest service industry preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Leads and supervises concierge, fitness and retail areas of Spa Operation Department’s business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence.
• Collaborates with department upper management in the ongoing development and positioning of reception guest service, Retail, and Fitness offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends. Assists with annual budget and forecast for Director/Manager. Assists with Inventory, Revenue and Margin Management related to spa retail, reception, and fitness/wellness.
• Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaborative with departments to create unique Spa events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Director/Manager regarding visual, branding and marketing strategies.
• Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures. Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership and fitness/movement programs.
• Oversees cleanliness, health and safety of all Spa facilities, retail, fitness areas, and dispensary for professional Spa products.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees