Supervisor, Solutions Center - Financial Services (Retirement Solutions Operations) HYBRID

Nationwide•Columbus, OH

3d•$71,000 - $133,000•Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This role will require candidates to secure their FINRA SIE, Series 6 & 63 within the first 120 days from their start date. Candidates with FINRA SIE and Series 6 in hand at time of hire are strongly preferred. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s): Scottsdale: 18700 Hayden Road Scottsdale AZ, 85255 Columbus: Three Nationwide Plaza, Columbus OH, 43215 Work schedule: 2 days in office, 3 days remote between 9:30am - 6:00p EST This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As a Supervisor, you'll develop and implement team objectives, be responsible for supervising team activities and addressing potentially sensitive issues.

Requirements

Undergraduate degree in finance, business administration, insurance, economics or communications preferred.
SIE, Series 6 and Series 26 may be required, based on assigned business unit.
Six years of experience in customer service and sales including experience in leading/supervising a team of service and/or sales professionals.
In-depth knowledge of products, sales and support techniques, distribution channels, best practices in sales, management and training of sales professionals required.
Excellent verbal and written communication skills to connect with customers/ producers and supervise a team.
Supervisory, communications and training skills.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Responsibilities

Supervises all team activities including assigning and monitoring work, associate matters, team meetings, one-on-one meetings, asset retention efforts, etc.
Collaborates with associates to develop individual objectives and development plans and monitors progress accordingly.
Addresses and supervises crucial, escalated inquiries from multiple distribution channels.
Demonstrates effective leadership and manages performance according to Nationwide standards.
Provides mentorship, feedback and rewards to team members.
Acts as a guide and provides career development assistance to associates.
Identifies and addresses improvement opportunities and implements development plans.
Reviews call effectiveness and manages performance.
Leads case design, business consultations, product updates, training, product rollouts, education and support.
Identifies the question(s) behind the question to proactively help associates offer consultative expertise.
Tackles complex issues and use appropriate resources for resolution.
Acts as a subject matter authority/resource for other associates when team lead is not available.
Understands the market and competitors to provide the desired outcome.
Develops a team that demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customers and financial professionals.
Encourages team to embrace social media and utilizes virtual technology to enhance customer/advisor experience.
Communicates, supports and implements business unit and product strategies at the operating level.
Provides input to budget development and manages expenses accordingly.
Partners with the training area to conduct analysis of training opportunities.
Provides recommendations on training needs.
Delivers training when necessary.
Represents area and/or department on different committees and/or projects.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire