Eastern Air Express - Supervisor, SOC

Eastern Airlines LLC•Kansas City, MO

36d

About The Position

The SOC Supervisor plays a critical leadership role within the airline’s Systems Operations Center (SOC), overseeing daily dispatch functions to ensure safe, legal, and efficient flight operations. This position supervises a team of Aircraft Flight Followers, provides real-time operational support, and ensures compliance with all applicable FAA regulations and company standards. The ideal candidate thrives in a high-pressure environment and brings strong leadership, technical expertise, and sound decision-making to the flight following operation.

Requirements

3–5 years of experience in a Part 121 airline dispatch environment
Strong knowledge of FAR Part 121 regulations, NOTAMs, METARs/TAFs, and ATC systems
Excellent communication, interpersonal, and decision-making skills
Ability to manage high-stress situations and make sound judgments quickly
Proficient in Microsoft Office Suite and operational communications tools
Ability to work a flexible schedule including nights, weekends, and holidays

Nice To Haves

FAA Aircraft Dispatcher Certificate (preferred)
Prior leadership or supervisory experience in a dispatch or OCC environment preferred
Familiarity with dispatch and operational systems (e.g., LIDO, Sabre, ARINC, or similar)

Responsibilities

Supervise and support a team of Aircraft Flight Followers to ensure the safe and legal release of all flights in accordance with FAR Part 121
Oversee daily flight following activities including flight planning, weather monitoring, routing, and weight and balance considerations
Act as the point of escalation for complex or irregular operations, providing guidance and support to dispatchers and coordinating with other departments
Ensure timely communication between Flight Following, Flight Crews, Maintenance, and other stakeholders during irregular operations (IROPs)
Monitor and enforce compliance with company procedures, FAA regulations, and applicable safety standards
Assist in training, mentoring, and evaluating performance; provide ongoing coaching and development
Collaborate with the Manager, SOC to enhance procedures, tools, and systems for operational efficiency
Maintain shift coverage and staffing schedules; ensure adequate support for 24/7 operations
Participate in audits, investigations, and the development of corrective actions when required
Support emergency response procedures and business continuity efforts as needed