Supervisor, Soak City

Six Flags Entertainment Corporation•Buena Park, CA

1d•$23 - $24

About The Position

The Soak City Supervisor is responsible for ensuring their location is prepared for daily operations, which include,all product availability & staffing levels are appropriate for business needs. They provide training, documentation, coaching & counseling, & conflict resolution. They are responsible for ordering, inventory controls, revenue and labor reporting. Supervisors are to handle any guests concerns that arise & work on the front line as needed.

Requirements

Ability to work days, nights, weekends holiday periods and sometimes third shift to meet business needs.
A minimum of 3 years of experience at a Supervisor level or equivalent is required.
Knowledge of Microsoft and Adobe office programs
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Responsibilities

Operational Leadership: Oversee the operations of assigned attractions and guest control areas, ensuring compliance with all safety regulations and operational standards.
Team Development: Mentor and develop supervisors and team leaders to foster growth, build leadership skills, and improve operational expertise.
Safety Oversight: Conduct routine safety audits, ensure adherence to protocols, and implement corrective actions as needed to maintain a safe environment for guests and associates.
Performance Management: Monitor and assess the performance of rides, guest control areas, and staff, providing regular feedback and addressing performance gaps.
Scheduling and Staffing: Develop and manage staffing plans to ensure adequate coverage for both Ride Operations and Guest Control areas, particularly during peak times and special events.
Incident Management: Lead the response to operational incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
Collaboration: Partner with other departments,to coordinate park-wide initiatives and address operational needs.
Incident Management: Oversees and manages ride and guest control area shutdowns caused by mechanical, weather, or operational issues. Responds to and assists with medical incidents, guest control emergencies and ensuring overall safety during ride evacuations or crowd management situations. Ensures all protocols are followed to prioritize the safety of guests and associates.
Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative
Other duties may be assigned.