Supervisor, Slot Technician

Churchill Downs Incorporated • Greenville, MS

97d

About The Position

At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth. The Lead Slot Technician performs tasks under the direction of the Slot Manager/Supervisor. Assumes some supervisory duties and responsibilities during the Supervisors’ absence.

Requirements

• At least 3 to 5 years in slot department.
• Knowledge of principles and processes for providing customer service.
• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to perform normal mathematical computations in regard to the implementation of current duties.
• Ability to define problems, to collect data, to establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Responsibilities

• Prepares and/or assists in schedule coverage.
• Provides feedback to management regarding technician performance for performance reviews.
• Follow-up with technicians on service calls to evaluate completion and ensures standards were followed.
• Must possess exceptional knowledge and skills as they pertain to all slot machines and related equipment.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees