Supervisor, Slot Performance

Caesars Entertainment Corporation•Kansas City, MO

35d•$50,000

About The Position

Responsible for the supervision and training of slot repair operational staff. ESSENTIAL JOB FUNCTIONS: This position is responsible for supervising the Slot Technicians, and managing the Slot Performance Department. Install, test and maintains electronic gaming equipment and components, systems, and sub-systems required for continuous and efficient business operations. Makes required adjustments, repairs and/or replaces such equipment when needed. Performs duties of Slot Attendant/Host when needed (as authorized) to ensure guest satisfaction and maximum performance of all slot machines on the casino floor. Directly supervises all Slot Technicians and the overall slot performance function during assigned shifts. Oversees the training of Slot Technicians. Oversees the repair modifications and preventative maintenance on slot machines which are beyond the mechanical or technical scope of a Slot Attendant. Plans and administrates work schedules and assignments for Slot Technicians. Assists in investigating all cheating attempts, percentage malfunctions, and sub-standard equipment within the Slot Department. Adheres to regulatory, departmental, and company policies in an ethical manner.

Requirements

High School Diploma or equivalent required.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be 21 years of age.
Must be able to obtain Missouri Gaming License.
Must pass background check
Must be able to work any day of the week and any shift, including holidays and weekends.
Must present a well-groomed appearance.
Must have excellent customer service/communication skills.
Knowledgeable in data entry, read and interpret output from a computer.
Must have knowledge of the skills necessary for each Slot Technician position, including expertise in the repair of all slot machines and related equipment.
Minimum of three years previous experience as a Slot Technician is required.
Must be able to work independently along with a team mentality.
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
Must be able to stand for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).

Responsibilities

Supervising the Slot Technicians, and managing the Slot Performance Department.
Install, test and maintains electronic gaming equipment and components, systems, and sub-systems required for continuous and efficient business operations.
Makes required adjustments, repairs and/or replaces such equipment when needed.
Performs duties of Slot Attendant/Host when needed (as authorized) to ensure guest satisfaction and maximum performance of all slot machines on the casino floor.
Directly supervises all Slot Technicians and the overall slot performance function during assigned shifts.
Oversees the training of Slot Technicians.
Oversees the repair modifications and preventative maintenance on slot machines which are beyond the mechanical or technical scope of a Slot Attendant.
Plans and administrates work schedules and assignments for Slot Technicians.
Assists in investigating all cheating attempts, percentage malfunctions, and sub-standard equipment within the Slot Department.
Adheres to regulatory, departmental, and company policies in an ethical manner.