Supervisor, Slot Operations
About The Position
Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations. Monitor daily jackpot and machine malfunctions transactions for accuracy and response time. Responsible for supervising Slot attendants on assigned shift within assigned section. Assists in training, counseling, scheduling and evaluating Slot attendants. Handle employee and customer complaints and disputes. Promotes positive customer service, safety, security and creates a friendly atmosphere. Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips. Monitor IRS currency transaction reporting requirements. Safeguard against theft and ensures the security and integrity of all casino property. Report developments that may affect the casino operation to the Slot Shift Manager or Assistant. Accountable for all issues and non-issued slot keys and equipment. Ensures compliance with all gaming regulations. Coordinates and participates in Slot special event functions. Promotes positive public/employee relations at all times. Maintains a clean, safe hazard-free work environment within area of responsibility. Performs all other related and compatible duties as assigned.
Requirements
- High School diploma or Equivalent preferred.
- Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
- Must have a KEY license or be able to obtain one
Responsibilities
- Assists Slot management in all phases of Slot Operations.
- Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
- Responsible for supervising Slot attendants on assigned shift within assigned section.
- Assists in training, counseling, scheduling and evaluating Slot attendants.
- Handle employee and customer complaints and disputes.
- Promotes positive customer service, safety, security and creates a friendly atmosphere.
- Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
- Monitor IRS currency transaction reporting requirements.
- Safeguard against theft and ensures the security and integrity of all casino property.
- Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
- Accountable for all issues and non-issued slot keys and equipment.
- Ensures compliance with all gaming regulations.
- Coordinates and participates in Slot special event functions.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned.
Benefits
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
