Supervisor: Ski School (Stowe, VT, US)
About The Position
Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont's highest peak, Stowe is a renowned world-class, family friendly, premium destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town. Come join the Stowe Mountain team where you'll instantly feel at home. www.valresortscareers.com The Ski and ride School Supervisor is responsible for the daily guest and employee experience by leading the resort priorities and modeling our company's values. This is achieved through the focus on quality control. Guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. They will supervise operations of Ski and Ride School programs, indoor and outdoor facilities, teaching areas, and will oversee daily staffing and lesson assignments. This position will work with the ski and ride School Senior manager, manager, and Administrative Assistants as well as other resort departments to ensure seamless and efficient management of the school for all stakeholders.
Requirements
- High school diploma or equivalent
- 3 years working in a Ski & Snowboard School
- PSIA/AASI Level 1 Certification
- Microsoft Office Suite Proficiency
- Fluent verbal and written communication in English
- Excellent communication and guest service skills
- Able to work with and build teams
- Strong understanding of teaching and instructing fundamentals
- Current with PSIA/AASI or equivalent
- Flexible and adaptable to a changing environment
- Must be able to work Weekends and Holidays
Nice To Haves
- College degree and/or experience in a related field
- Significant supervisory experience
- 1 year of supervisory level experience
- Experience working with Children
Responsibilities
- Utilize available resources to monitor and maintain the quality of the teaching standards of our Instructors.
- Manage staffing levels to daily guest reservations and labor margins.
- Monitor and review employee performance with other supervisors and individual instructors on a regular basis.
- Work with the Senior Manager and Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
- Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
- Understand, lead and model safety standards within the department.
- Ensure Instructors are knowledgeable about our product lines, company policies and procedures, and work schedules.
- Oversee various lines of SRS business; Adult lessons, Private lessons, Adaptive, Seasonal, and Children's Programming
- Establish and review mutual seasonal goals and performance objectives with each instructor, providing feedback and coaching.
- Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
- Understand, lead and model the Company's mission, vision and values.
- Teach guests as necessary.
- Other duties as assigned.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
