Supervisor, Sign Shop & Design | SeaWorld San Diego | Full-Time

SeaWorld•San Diego, CA

6d•$28•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: The primary purpose of this position is to assist Show Leadership with coordinating the deployment of park wide signage and visual support; managing signs and design ambassadors and all signs shop related business. This role will oversee: Design, fabrication, and deployment and installation of signs, design elements and visual support for all park wide related areas and events. Train and supervise signs and design shop ambassadors. Manage all signs and design systems, equipment and hardware including S.O.P.s, maintenance, safety, and compliance. Manage administrative duties including inventory, budget, schedules, timelines, archives and work orders. Oversee services with outside vendors including obtaining quotes and scheduling installs. Oversee safety as it pertains to SEA best practices and rigging standards and all other relevant industry guidelines. Work as part of a team to increase productivity and while providing excellent guest service. Maintain a professional appearance that meets grooming standards Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service. Labor management, including but not limited to, establishing, and maintaining line schedules, authorizing position requisitions, hiring, monitoring labor expenses in correlation to revenue, and ensuring accuracy of ambassador’s payroll records. Maintain team member performance ensuring appropriate team member training, providing formal and informal feedback on performance, and making recommendations related to progressive discipline. Other duties as assigned by leadership.

Requirements

College degree or equivalent experience required
Two (2) years working in a leadership role in a high-volume setting
Extremely organized with the ability to manage multiple projects to a tight timeline
Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions
Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Must be able to lift 20 pounds and push/pull up to 50 pounds
Must be able to work indoors and outdoors, in varying weather, to include extreme heat

Nice To Haves

Knowledge of design programs (including Roland VersaWorks and Sigma Signlab) preferred
Knowledge of design principles (graphic design, architecture, industrial design, and landscape architecture), print production and sign production preferred

Responsibilities

Coordinate the deployment of park wide signage and visual support
Manage signs and design ambassadors and all signs shop related business
Oversee design, fabrication, deployment and installation of signs, design elements and visual support for all park wide related areas and events
Train and supervise signs and design shop ambassadors
Manage all signs and design systems, equipment and hardware including S.O.P.s, maintenance, safety, and compliance
Manage administrative duties including inventory, budget, schedules, timelines, archives and work orders
Oversee services with outside vendors including obtaining quotes and scheduling installs
Oversee safety as it pertains to SEA best practices and rigging standards and all other relevant industry guidelines
Work as part of a team to increase productivity and while providing excellent guest service
Maintain a professional appearance that meets grooming standards
Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service
Labor management, including but not limited to, establishing, and maintaining line schedules, authorizing position requisitions, hiring, monitoring labor expenses in correlation to revenue, and ensuring accuracy of ambassador’s payroll records
Maintain team member performance ensuring appropriate team member training, providing formal and informal feedback on performance, and making recommendations related to progressive discipline
Other duties as assigned by leadership