Supervisor, Servicing Operations Card Services

Boeing

About The Position

Imagine stepping into a role where your leadership shapes the heartbeat of BECU's operations. As Supervisor, Operations Card Services, you'll be the driving force behind a team that ensures seamless processes, compliance excellence, and exceptional member experiences. Your expertise will empower your team, optimize workflows, and elevate service standards—making a tangible impact on both our members and the organization. This is your opportunity to lead with purpose, innovate with confidence, and see the results of your influence every day. Note: This role requires working PST hours.

Requirements

Associate's degree in business or equivalent work or education-related experience.
Typically 3 years of functional experience in operational and/or processing functions with strong knowledge of banking rules and regulations.
Typically 1 year of leadership experience.
Leadership, project management, and organizational skills.
Analytical and problem-solving skills to ensure compliance issues are resolved effectively.
Interpersonal, verbal, and written communication skills.
Occasional travel required.

Nice To Haves

Industry certifications for area of oversight, preferred.

Responsibilities

Lead with Vision: Guide and inspire your operations team to deliver exceptional performance and foster a culture of growth and collaboration.
Champion Compliance: Ensure adherence to federal, state, and regulatory requirements, safeguarding BECU's integrity and trust.
Drive Process Excellence: Oversee operational and processing functions, implementing improvements that enhance efficiency and member satisfaction.
Be the Go-To Expert: Serve as a subject matter resource and escalation point, providing clarity and mentorship to your team.
Empower Your Team: Coach, mentor, and train direct reports, supporting their development and career growth through regular feedback and planning sessions.
Elevate Member Experience: Analyze member feedback and loyalty data to identify opportunities for improvement and implement impactful solutions.
Maintain Operational Accuracy: Manage audits, reporting, and record-keeping to ensure compliance and operational integrity.
Document and Improve: Keep procedures current and clear, ensuring your team has the tools and knowledge to succeed.
Collaborate and Support: Partner with other departments and provide backup support when needed to keep operations running smoothly.
Adapt and Contribute: Take on additional responsibilities as assigned, demonstrating flexibility and commitment to team success.