Supervisor, Service Parts

Kohler Co. • Kohler, WI

22d • Onsite

About The Position

The Supervisor, Service Parts is responsible for leading operational activities within Kohler’s Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager – Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals.

Requirements

• Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of.
• Minimum of 2-5 years prior production leadership experience.
• Minimum of 5-8 years prior experience in operational or supply chain management.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• Bachelor’s Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field.
• Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred.
• Entrepreneurial spirit – a self-starter with an internal drive to identify and create new business opportunities.
• Prior experience leading unionized associates.

Responsibilities

• Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals.
• Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence.
• Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment.
• Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials.
• Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area.
• In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates.
• Build a strong team to enhance effectiveness of the Service Parts Operations group.
• As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets.
• Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group.
• Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Manage the creation and maintenance of comprehensive process documentation.
• Other duties as assigned by leadership.

Benefits

• We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period.
• In addition, this position is eligible for a performance bonus/variable incentive compensation.
• We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees