Supervisor, Service Operations

Curri • Ventura, CA

7d • $75,000 - $90,000

About The Position

The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards.

Requirements

• Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach.
• Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.
• Strong judgment and decision-making skills in fast-paced, high-pressure situations.
• Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally without noise.
• Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs.

Nice To Haves

• Experience supervising service teams in logistics, dispatch, or last-mile delivery environments.
• Demonstrated success improving team performance through coaching rather than individual heroics.
• Comfort operating in fast-changing environments with limited structure.
• Strong operational instincts paired with a customer-first mindset.

Responsibilities

• Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development.
• Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments.
• Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service.
• Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes.
• Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement scalable, long-term solutions.
• Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios.

Benefits

• Lead and develop a high-impact operations team with visible, day-to-day impact on the business.
• Build meaningful leadership experience while solving real operational challenges.
• Work closely with cross-functional partners in a fast-growing startup environment.
• Competitive compensation and benefits including health, dental, vision, 401(k), and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed